Website Terms & Privacy

Please read these terms and conditions carefully. They set out the terms under which the brookepykephotography.com website (‘the Site’), together with the content, ordering and other services found on or from it from time to time, are made available to you.

By accessing the Site you agree to be bound by these terms and conditions.

At all times the copyright on all artworks shown on this website belongs to the artist / respective artists represented on this Site.

All images remain the property of the artist / respective artists represented on this Site and no form of reproduction for private use, commercial sales or non-commercial distribution is permitted without prior permission of the artist/s and/or Site owner.

Your use of the Site carries with it no rights in relation to copyright, trade marks or other intellectual property rights in the Site. All website design, text, graphics and arrangement thereof, and all software compilations, underlying source code, and all other material on the Site are Copyright of the artist / respective artists represented on this Site.

Use of the Site

You agree that you will only use the Site in a manner that is consistent with these terms and conditions and in such a way as to ensure compliance with all applicable laws and regulations.

You are free to use the links to other web sites or resources that we, or our partners, may provide on the site from time to time provided that we cannot accept responsibility for these, nor can we be deemed to have endorsed their content.

While we take reasonable steps to prevent the introduction of viruses, we cannot warrant that our site, or others to which we give access, is free of viruses.

To the fullest extent permitted at law, we are providing the Site and its contents on an “as is” basis and make no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to the Site or the information, content, materials or products included in the Site including, without limitation, warranties of merchantability, quality and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via the Site is accurate, complete or current.

We reserve the right to suspend, restrict, or terminate your access to the Site for any reason.

Other Conditions

These terms and conditions may be amended and/or be extended to include other conditions applicable to specific products or services offered on the Site from time to time and shall continue to be binding on you provided that any such changes are clearly notified on the Site.

You must abide by these terms and conditions. We reserve the right to terminate your use of the Site or processing of any order if you violate this Agreement.

These terms and conditions are governed by the laws of Australia and you hereby consent to the exclusive jurisdiction of the Australian courts in all disputes arising out of or relating to the use of the Site.

Use of the Site is unauthorised in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this clause.

This privacy statement sets out the basis on which we will use any personal information that we may collect about you as a visitor of, or customer of our Site.

We may collect and process the following information about you:

Information that you give us: This is information about you that you give to us by filling in forms on our website (or other forms that we ask you to complete) or corresponding with us by telephone, post, email or otherwise. It may include, for example, your name, address, email address and telephone number; your date of birth, information about your relationship with the Site owner (including your purchase history and feedback you have provided to the Site owner).

Information that our website and other systems collect about you.

We may use your information for the following purposes:

To operate, manage, develop and promote our future events, exhibitions and occasionally with details of special offers, new products or artworks that have been added to the Site.

Your rights

You have a right of access to the personal information that we hold about you, and to related information, under data protection law. You can also require any inaccurate personal information to be corrected or deleted. You can object to our use of your personal information for direct marketing purposes at any time and opt out / unsubscribe from any further emails, marketing or communications and you may have the right to object to our processing of some or all of your personal information (and require them to be deleted) in some other circumstances.

If you wish to exercise any of these rights, please contact us as set out below.

Order Cancellation and Refund Policy

Cancellation Period:
Customers have the right to cancel their order within 3 days of placing the order, provided that the order has not been shipped or processed. After this period, the order is considered final and cannot be canceled.

Cancellation Procedure:
To cancel an order, customers must contact by email oceanicbrooke@gmail.com Please include the order number and reason for cancellation in your communication.

Successful Cancellation:
If the cancellation request is received within the stipulated time frame and the order has not been processed or shipped, a full refund will be issued to the original payment method. Refunds can take up to 7 working days to process.

Refund Policy:
Refunds are not applicable for damaged goods. However, damaged items will be replaced under the following circumstances:

Cancellation within the specified period before processing/shipping.
Receipt of defective or damaged products.
Non-receipt of the ordered products within a reasonable timeframe.

Refund Procedure:

For cancellations, refunds will be processed within 5 business days.
For defective/damaged products, customers must provide photographic evidence within 3 days of receiving the order.
Non-receipt claims must be reported within 7 days of the expected delivery date.

Refund Method:

Refunds will be issued to the original payment method.
In the case of non-receipt, a replacement product may be offered before processing a refund.

Non-Refundable Items:
Certain items may not be eligible for a refund, such as digital products.

Damaged Goods Replacement:

Damaged items will not be refunded but will be replaced.
Customers must report any items that arrive damaged within 3 days of delivery.

Shipping Costs:

Original shipping costs are non-refundable.
Customers are responsible for return shipping costs unless the return is due to our error or a defective/damaged product.

Contact Information:

For order cancellations and refund inquiries, please contact by email.

Policy Changes:

Brooke Pyke Photography reserves the right to modify or update this policy at any time. Changes will be effective immediately upon posting to the website.

We welcome questions, comments and requests regarding this privacy statement and our processing of personal information. Please send them to oceanicbrooke@gmail.com

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© 2024 Brooke Pyke Photography